National Cargo Known Customer
The Known Customer Programme is in place to safeguard passengers, crew, ground personnel, aircraft, and facilities, against an act of unlawful interference.
For the most up to date information on participating in this programme please refer to Appendix III on the the Civil Aviation Authority (CAA) website here. Please note these are the minimum regulatory & security requirements.
What is a "Known Customer"?
'Known Customer' to Air New Zealand Cargo is an agent, freight forwarder or any other entity that conducts business with National Cargo whilst providing security controls that are accepted or required by the appropriate authority in respect of cargo, courier and express parcels or mail.
How to Become a 'Known Customer'?
How does the airline know that I am a 'Known Customer'?
What are the benefits of a customer becoming a 'Known Customer'?
Interested in becoming a 'Known Customer'?
To become a 'Known Customer' to Air New Zealand Cargo, the attached form must be completed and emailed to the National Cargo Head Office for assessment. You can expect an assessment within 5 working days of application receipt.
Download application form
Your Privacy is Important
We use the information you provide in this application to assess your eligibility to become a Known Customer to Air NZ Cargo. We may need to share your information with the Civil Aviation Authority, biosecurity and customs offices, and any other agencies engaged to receive your cargo or where we are required to meet our legal obligations. For more information on our privacy practices, visit Air New Zealand's Privacy Centre.