National cargo known customer

'Known Customer' to Air New Zealand Cargo is an agent, freight forwarder or any other entity that conducts business with National Cargo whilst providing security controls that are accepted or required by the appropriate authority in respect of cargo, courier and express parcels or mail. 

If you have an annual spend of $50,000 or more with National Cargo and would like to review what your organisation, or entity must have in place to join our Known Customer programme, please review the following list:

• Have written security procedures and processes to ensure security of activities and shipments at it's location and during transportation to Air NZ
• Have a nominated person responsible for the security of your facility
• Ensure that your facility's security measures restrict unauthorised access and interference with Air cargo
• Have security measures in place to ensure no unauthorised personnel are allowed entry to your facility
• Have a known customer programme and a database of your own if applicable
• Have procedures in place to detect any hidden or dangerous items at your facility
• Have all prospective employees checked for previous criminal history
• Have security measures in place to prevent unauthorised access or interference with cargo while its being transported to Air New Zealand

If you meet these criteria and would like to apply to become a Known Customer, please complete the application form and email it to Air New Zealand Cargo for assessment.

You can expect a response from us within 5 working days.

The National Cargo Operations Manager and the Cargo Standards and Safety Team conduct checks of the businesses that express and interest in becoming a Known Customer.  Once the business meets all the criteria's they are then added to the 'Known Customer' list.

CAA requires this list to be visible at all National Cargo Acceptance counters and referred to each time a customer ticks the 'Known Customer' box in the security declaration at time of dropping the goods.

Benefits to Air NZ:

The more Known Customers we have in our network, the lower the risk of unauthorised goods entering our network and putting our staff, customers and assets at risk.

Benefits to you, the customer: 

A Known Customer will not have to go through a detailed physical inspection of the goods that are presented, making the acceptance process quick and smooth.