Supercharging success through increasing information accuracy and reducing avoidable carbon emissions

At Air New Zealand we have committed to a purpose that's bigger than ourselves - to supercharge New Zealand's success socially, environmentally and economically.

We know this is a journey and we can't achieve all that is needed by ourselves. We require ongoing concerted effort and strong collaboration with our employees, customers, suppliers and other partners if we're to make the kind of ambitious difference that will shape a strong future for both our company, New Zealand and the World.

Aviation currently contributes 2-4 percent of global carbon emissions, and while Air New Zealand's relative contribution to this is very small, we are committed to reducing our contribution to these global totals.

While air cargo already compares favourably with other transport modes. The air freight sector has an important role to play, to enable the aviation industry to meet its target to reduce carbon emissions by 50 percent by 2050.1

1 IATA industry target, based on a 2005 baseline.

The information that is provided to Air New Zealand to make bookings, plan capacity and flights is a critical factor in optimising Air New Zealand's fuel usage and related emissions intensity.

At Air New Zealand, we are committed to working more closely with our customers to increase the accuracy of information provided to us. This will enable us to operate more efficiently and reduce avoidable carbon emissions.

Surplus or avoidable carbon emissions are generated when surplus fuel is carried due to inaccurate freight weights. This can be caused by outdated or incorrect weights in the system, resulting in overshows, low shows or no shows.

Together, we can ensure the aircraft operates in an optimal manner, reducing fuel burn and CO2 emissions. To do so, it is important that we receive accurate weight information for your cargo shipments at least 6 hours prior to flight departure.

Next Steps

Air New Zealand Cargo will be communicating to our existing Cargo Customers two key metrics:

  • (a) CO2 emissions from cargo carried on Air New Zealand services; and

  • (b) Surplus, avoidable emissions created from extra fuel carried due to inaccurate cargo weight information, provided by the customer


Air New Zealand Cargo will follow the Ministry for the Environment's recommended guidelines, to measure airfreight emissions.

Reporting avoidable emissions to Air New Zealand Cargo customers, will enable Cargo customers to meaningfully affect change, at pace. Air New Zealand Cargo will start reporting avoidable emissions to customers from December 2019.

If you know a shipment is cancelled prior to the scheduled flight, advise us through one of the below channels or if the shipment is not cancelled at least 6 hours prior to the scheduled flight departure contact us National or International to update your shipment weights:

Send us a FWB (Air Waybill)
Online Booking Platform (CPS)


Having access to transparent information on carbon emissions generated by air freight will enable you to better understand the impact of your operations and will benefit your own sustainability programme.

Over the next month your Account Manager will supply you with your CO2 emissions information at sector level so that you can ensure that the processes you have put in place to supply accurate information are working effectively.

Our objective is to achieve zero avoidable carbon emissions globally on Air New Zealand Cargo services. As such, from 1st May 2020, any discrepancy between booked and actual weights 6 hours prior to departure that is greater than 10% to a maximum of 50kg will be charged at the standard cargo rates for the commodity that you had booked.

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