International Cargo

COVID-19 Related Changes

The New Zealand government has updated the Alert Levels system within New Zealand and will move to the COVID-19 Protection Framework on 3 December 2021. Air New Zealand has reviewed its restrictions to ensure it is able to continue to provide essential cargo handling services and remain a link in the New Zealand supply chain. Air New Zealand will protect its staff and customers by limiting people on site in accordance with the Protection Framework and will prioritise essential goods.

As of the 15th December 2021 there will no longer be any restrictions on who can send or receive cargo within New Zealand Ports provided they meet the following requirements:

ALL Customers, Contractors and PCBU's must adhere to the directives issued by the New Zealand Government, Air New Zealand Cargo and their local Airport. This includes but is not limited to protective measures such as wearing masks , social distancing, contract tracing, vaccine passports and covid testing etc.  Should any of these requirements not be adhered to, persons may be denied access or removed from site.

Despite the move to the Protection Framework on 3 December, the current restrictions will remain in place until the 15th of December 2021 (ie AKL at the equivalent of Alert Level 3 & the rest of New Zealand at Alert Level 2)

Domestic Cargo New Zealand

 Alert Level

 Level 4

Shipper

Known Customers Only

Consignee

Known Customers Only


 Alert Level

 Level 3

Shipper

Known Customers Only

Consignee

Known Customers Only


 Alert Level

 Level 2

Shipper

Known Customers & Acct Holders Only

Consignee

 No Restrictions


 Alert Level

 Level 1

Shipper

No Restrictions

Consignee

 No Restrictions


Should shipments be transported to a higher alert level area the greater restriction shall apply.
E.g A Level 2 shipment is sent to a Level 3 area, shipments must be consigned to a Known Customer.

International Cargo

The following restrictions are for International Cargo shipped from or consigned to New Zealand Ports and transiting the Auckland HUB. These restrictions do not take into consideration any restrictions imposed at offshore ports.

 Products

 Retail, see note 1*

Level 1

Yes

Level 2

No*

Level 3

No*

Level 4

No*


 Products

 Pets (Cat & Dog), see note 2**

Level 1

Yes

Level 2

Yes**

Level 3

Yes**

Level 4

Yes**


 Products

All Other Cargo, see note 1*

Level 1

Yes

Level 2

Yes*

Level 3

Yes*

Level 4

Yes*


 Products

 International Tranships, see note 3***

Level 1

Yes***

Level 2

 Yes***

Level 3

Yes***

Level 4

Yes***


Note 1*- Retail (General public) shipments are not acceptable and all Cargo is to be shipped to and from a RACA, Freight Forwarder, Broker or similar.

Note 2**- All pets are to be shipped to and from a Certified Pet Transporter. At Alert Level 2 pets can be consigned to public with evidence of a pre-clearance.

Note 3*** - There are no restrictions to International Tranships although caution must be taken to ensure schedule availability and contingences in place if applicable e.g comfort stops for AVI.

Book Now

Book Now

Air freight option to New Zealand, Australia & the South Pacific
Products & Services

Products & Services

Select how quickly you can move your cargo with our product suite
Track & Trace

Track & Trace

View your cargo's journey
Pets

Pets

Discover requirements for transportation of a pet on our international flights

Track and Trace your Consignment

Please wait, loading

Cargo track and trace search failed. Please try again later.

Note: all times are local

International Offices

Help & Additional Information

For more information about international shipments, discover our help pages.

国际货运

了解更多我们从中国至新西兰及澳大利亚的货运服务。

National Cargo

For more information on booking a domestic New Zealand shipment

Contact us

Find your nearest international office to help answer your questions.

Learn more about Air New Zealand Cargo

Routes & Schedules

Check our schedules to see where we can take you.

Our Story

Our airline is not only world-renowned for providing outstanding passenger journeys.

Sustainability

Learn how Air New Zealand is reducing avoidable carbon emissions.