Help & additional info
International restrictions
Check out the restrictions that apply to international cargo.
Data loggers, tracking and monitoring devices
Learn more about attaching data loggers, tracking and monitoring devices to shipments
Shipping & container guide
Here is a comprehensive guide to containers and aircraft sizes.
Claims
Follow the guide for how to work through a claim process.
Conditions of carriage
Find a breakdown of all conditions in an easy-to-read format.
International cargo process
High level overview of the cargo journey.
The Air Waybill
Find out about what an Air Waybill is and how to correctly prepare one.
FWB & FHL Generator
Request access to our FWB and FHL generator.
LAX & SFO cut off times and flight schedule
View the LAX & SFO cut off times and flight schedule.
US Passenger excess baggage
Important note for shipments originating in the United States only.
Fuel Surcharges
For flights originating from Hong Kong, Air New Zealand Cargo does not apply a fuel surcharge.
Contact
Our cargo international locations in one spot for your reference.