National cargo process

1. Check Restrictions

Not all cargo is equal. Some restrictions may apply for safety and other reasons. It's best to check these before going any further.

2. Select Product and Service

Choose the product and service that best suits your cargo needs based on the features that matter most to you.

Our prices may help guide your decision. Customers with an Air New Zealand Cargo account can view their rates through the online booking portal or their dedicated rate card. Customers without an account can contact our booking team for pricing.

3. Make Booking

To ensure your cargo travels as planned, space must be booked in advance.

  • If you have an Air New Zealand Cargo account and access to our self-service portal, sign in to make and manage your bookings.
  • Need self-service booking portal access? If you already have a customer account, contact our Sales Support team and we'll help get you set up.
  • Don't have a customer account? Contact our team to request a quote and make a booking.
  • Apply for a customer account
    Find out if your business is eligible for an Air New Zealand Cargo customer account. Eligible customers can access tools and benefits to help streamline domestic shipments. Get started now.

4. Prepare and Drop Off Cargo

You are responsible for preparing your cargo so it's suitable for air travel. Please refer to our shipping guidelines or packing requirements.

Once your physical cargo and paperwork have been prepared, it's ready to take to the 

Before drop-off, ensure you have completed the necessary documentation:

  • e-Connote – Required for all domestic shipments. If you have a customer account with access to our self-service portal, you can generate and print your e-connote in advance.
  • Or this can be completed at the airport cargo terminal.

The purpose of the consignment note is:

  • Proof of the contract of carriage
  • Receipt of the goods for shipment
  • Instructions for handling and delivery

Security Declaration Form – Must be completed and submitted with your shipment. Download it here.

Once your cargo and paperwork are ready, take your cargo to the nearest Air New Zealand cargo acceptance location.  

To find lodgment, cut-off times and screening information, visit the Contact us page and select your local port from the drop-down menu.

5. Track Cargo

You can monitor your cargo's progress from the moment of drop-off to arrival at the destination via online tracking function.

6. Collect Cargo

The last part of the cargo journey is the collection at destination. How quickly you can retrieve your shipment depends on airport operating hours and the product and service it travelled under.

To find collection information, visit the Contact us page and select your local port from the drop-down menu.