Help & additional info

Shipping guidelines

What to be aware of when preparing cargo for national travel.

Data loggers, tracking and monitoring devices

Learn more about attaching data loggers, tracking and monitoring devices to shipments

Dangerous goods

We are experts in air freighting of dangerous goods but there are some items the shipper also needs to be aware of.

Human remains

There are changes to the requirements and processes for the shipping of caskets as cargo on Air New Zealand domestic flights effective 1 November 2013. Of particular note, from that date casket cargo shipments for Air New Zealand domestic flights can only be accepted from Funeral Directors, New Zealand District Health Boards (DHBs), or the New Zealand Police.

Conditions of carriage

The conditions of carriage cargo international also apply to national cargo shipments.

National cargo process

The 7 simple steps required to move cargo around New Zealand.

Known Customer

The Known Customer Programme is in place to safeguard passengers, crew, ground personnel, aircraft, and facilities, against an act of unlawful interference.


Who and where to call to get your cargo moving.


Our most commonly asked questions in one spot.